Our

Refund Policy

Refund Policy

Effective Date: 1 JAN 2025

This Refund Policy applies to all services provided by Shannel Watson, trading as Hair Prescription Ltd, via shannelwatson.com, including online and in-person consultations.

1. Consultations & Appointments

All consultation bookings — whether in-person at Emporium Clinic or online — require full payment at the time of booking.

Cancellations & Refunds

• Cancellations with at least 48 hours’ notice:

You are entitled to a full refund or reschedule at no extra cost.

• Cancellations made within 48 hours of your appointment:

You will be refunded minus £50, as this time is reserved exclusively for you and may not be rebooked at short notice.

• No-shows or same-day cancellations:

You will be refunded minus £50, as this time is reserved exclusively for you and may not be rebooked at short notice.

Rescheduling

You may reschedule your appointment up to 48 hours in advance through your booking confirmation or by contacting us directly at info@hairprescription.com

2. Programmes & Digital Products

Due to the personalised nature of our hair health programmes, nutrition protocols, and downloadable materials:

• No refunds are issued once a programme has started or materials have been delivered.

• If you are unhappy with any aspect of your plan, please get in touch, we are committed to offering continued support and adjustments where appropriate.

3. Treatment Packages

If you purchase a package (e.g. a series of consultations or therapies):

• Refunds are available within 14 days of purchase if no sessions have been used.

• Once sessions have begun, the value of completed appointments will be deducted, and the remainder refunded at our discretion.

4. Contact Us

If you would like to request a refund or have any questions about this policy, please email:

📩 info@hairprescription.com

Last updated: 1 JAN 2025