Refund Policy

Effective Date: 1 JAN 2025

This Refund Policy applies to all services provided by Shannel Watson, trading as Hair Prescription Ltd, via shannelwatson.com, including online and in-person consultations.

1. Consultations & Appointments

All consultation bookings — whether in-person at Emporium Clinic or online — require full payment at the time of booking.

Cancellations & Refunds

• Cancellations with at least 48 hours’ notice:

You are entitled to a full refund or reschedule at no extra cost.

• Cancellations made within 48 hours of your appointment:

You will be charged the full cost of the appointment, as this time is reserved exclusively for you and may not be rebooked at short notice.

• No-shows or same-day cancellations:

These are non-refundable and will be charged in full.

Rescheduling

You may reschedule your appointment up to 48 hours in advance through your booking confirmation or by contacting us directly at info@hairprescription.com.com.

2. Programmes & Digital Products

Due to the personalised nature of our hair health programmes, nutrition protocols, and downloadable materials:

• No refunds are issued once a programme has started or materials have been delivered.

• If you are unhappy with any aspect of your plan, please get in touch — we are committed to offering continued support and adjustments where appropriate.

3. Treatment Packages

If you purchase a package (e.g. a series of consultations or therapies):

• Refunds are available within 14 days of purchase if no sessions have been used.

• Once sessions have begun, the value of completed appointments will be deducted, and the remainder refunded at our discretion.

4. Contact Us

If you would like to request a refund or have any questions about this policy, please email:

📩 info@hairprescription.com

Last updated: 1 JAN 2025