Privacy + Cookies Policy
Effective Date: 1 Jan 2025
Data controller: Shannel Watson, United Kingdom
Contact for privacy: s.watson@hairprescription.com
We may collect:
- Identity and contact data (name, email, phone)
- Booking and purchase data (appointments, invoices, payment status)
- Consultation information you provide (hair history, symptoms, lifestyle details)
Images you share for assessment (photos, video screenshots where relevant)
- Technical data (IP address, browser type, device data)
- Website usage data via cookies and analytics
We use your data to:
1. Provide and manage appointments and services
2. Communicate with you about your booking and next steps
3. Create and deliver reports or protocols where purchased
4. Improve website performance and user experience
5. Comply with legal and tax obligations
Contract: to deliver booked services
Legitimate interests: to run and improve the business, prevent fraud, manage queries
Legal obligation: accounting and tax record keeping
Consent: for marketing emails and non-essential cookies (where required)
We may share necessary information with:
- Booking and payment providers (for scheduling and payments)
- Email and website hosting providers
- Analytics providers (only where enabled and permitted)
- Laboratories or healthcare partners only where you specifically request or consent to a referral or test pathway
- We do not sell your data.
We keep data only as long as needed for the purposes above, including legal and tax requirements. The typical retentiosn record for all records is 10 years.
1. You may request: access, correction, deletion, restriction, objection, or portability of your data.
2. You can withdraw consent for marketing at any time using the unsubscribe link or by emailing us.
3. You can complain to the UK ICO if you believe your data has been mishandled.
Security
We use reasonable administrative and technical measures to protect your data. No system is risk-free, but we minimise access and store data securely.
Cookies
Cookies are small files used to make the site work and to understand how visitors use it.
- Essential cookies: required for site functionality.
- Analytics cookies: help us understand usage and improve performance.
- Marketing cookies: used for advertising and tracking where enabled.
You can manage cookies through the cookie banner (where available) and through your browser settings.
International transfers
Some service providers may process data outside the UK. Where this occurs, we use appropriate safeguards such as contractual protections.
Contact
For privacy questions or requests contact us here