Effective Date: 1 Jan 2025

This Privacy Policy explains how we collect, use, and protect your personal data when you visit shannelwatson.com or engage with any services provided by Shannel Watson, trading as Hair Prescription Ltd.

1. Who We Are

Hair Prescription Ltd

Registered address: 20-22 Wenlock Road, London, N1 7GU

Trading as: Shannel Watson Trichologist

Clinic Location: Emporium Clinic, 90 York Street, London, W1H 1QU

We also provide services online via secure video consultations.

If you have any questions about this policy or how your data is handled, please contact us at:

info@hairprescription.com

2. What Information We Collect

We may collect and process the following personal data:

• Name, email address, phone number

• Medical history and health information relevant to your consultation

• Images of your hair or scalp (submitted for assessment purposes)

• Payment details (processed via secure third-party gateways)

• Booking details and consultation notes

• Technical data, such as IP address, browser type, and device information (collected via cookies)

3. How We Use Your Information

We collect and use your personal data to:

• Provide consultations and personalised treatment plans

• Respond to enquiries or follow-up care

• Book and manage appointments (via Practice Better or similar platforms)

• Process payments securely

• Comply with legal and regulatory obligations

• Improve our website and services

4. Sharing Your Information

We only share your data when necessary and with trusted third parties, such as:

• Booking platforms (e.g. Practice Better)

• Payment processors (e.g. Stripe, PayPal)

• Healthcare professionals, if referral or collaboration is required and with your consent

• Legal or regulatory bodies if required by law

Your data is never sold or used for unrelated marketing purposes.

5. Online Consultations

If you opt for an online consultation, we use secure, encrypted video platforms to protect your privacy. Any images or sensitive health information shared for assessment purposes are stored securely and confidentially.

6. Your Data Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data (where legally permitted)

• Object to or restrict certain data uses

• Withdraw consent at any time

To exercise your rights, email us at: info@hairprescription.com

7. How We Store Your Data

Your information is stored securely using GDPR-compliant systems. We retain your data only for as long as necessary to provide services and comply with legal or regulatory obligations.

8. Cookies & Analytics

This site uses cookies to ensure functionality and improve user experience. We may also use anonymised analytics (e.g. Google Analytics) to understand how visitors use the site. You can control or disable cookies in your browser settings.

9. Updates to This Policy

This Privacy Policy may be updated from time to time. Any significant changes will be communicated via the website. We encourage you to review this page regularly.

Last updated: 1 JAN 2025